Provide direct support to a large internal user base on a variety of communication channels

Support infrastructure components of Microsoft Exchange email (on-premise and Online/cloud-based), MobileIron, RightFax, Microsoft Teams, Veritas Enterprise Vault archiving, Proofpoint SMTP Infra, and more
Manage related server and appliance infrastructure of the above products

Interact with local and global team members, across other product teams and external vendors to understand and delivery industry best-of-breed collaboration and messaging solutions

Design and manage enterprise-scale migrations for platform upgrades or changes, e.g. on-premise to cloud-based mailboxes

Plan and execute production environment changes to maintain the integrity of the plant

Own day to day incident management from communication and technical standpoints, and follow up with root cause analysis / problem management closure

Enhance the monitoring and maintenance toolsets using scripting and other automation tools

Provide rotational weekend and on-call support