大手外資系SIerでの大手外資系製薬会社向けデリバリーパートナー

企業名

非公開

仕事内容

【About this unit】
グローバル製薬業界で高い評価を得ている弊社のLife Sciences Unitは、今後の成長・拡大が期待されている事業部門です。外資系を含む日本の製薬企業を顧客ターゲットとし、ITソリューションやBPOサービスの提供を通じて、お客様の経営課題の解決をサポートしています。
お客様の課題・ニーズを把握し、弊社のソリューションを提供し、企業の成長を支援するサービスデリバリーを行います。

As Life Sciences Unit, we target both Japane based pharmaceutical companies and multinational pharma companies, and provide IT solutions and BPO services to help them solve their management issues.
To understand customer issues and needs, provide our solutions, and deliver services to help businesses grow.

【About this project】
The customer is one of our strategic accounts. our company is doing a large AMS. The project is setup in On-Off model . We have to bring best practices of ITIL framewrok, drive cost optimization along with effeciencies and expand business opportunities.

【Job Discription】
• Can lead service delivery meetings and customer engagement meetings organised for clients
• Can supervise team member`s daily operations wrt. day to day support function. E.g
• Refer. client provided SOPs , support documents and job aids etc. required to perform tasks and activities as part of day to day operations ( application su
• Engage (calls , meetings , in person discussion ) with client and other vendor teams for troubleshooting and issue resolution
• Provide Service Management (L2 support) for services in scope e.g.
- Incident management
- Change management (incl. set up and facilitation of Change Control Board, participating Architecture review including downstream system related impacts assessment, joining Data Governance for data related topics and IT project portfolio management if the change is treated as project)
- Problem management (e.g. pattern / root cause analysis and proposing preventive action or changes to reduce incidents)
- Service Request fulfilment (both planned and ad-hoc)
- Configuration management (including Governance & Control such as access provisioning)
- Knowledge management (e.g. Self-service knowledge portal, Data Catalog using Collibra, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
- Use client provided standard service management tools e.g. Service Now ,JIRA ,Confluence "

必要スキル

【Required skills】
• Domain experience in Application support Service with knowledge of Pharma
• Knowledge of pharma commercial systems or processes or data
• Proactive attitude, willing to learn, good communication skills
• Experience and maturity to handle support team (L2/L3) operations
• Can handle multiple stakeholder e.g. client, other vendor, our team.
• Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.
• Can share updates with stakeholders periodically through status reports, review meetings etc. as required during operations
• Japanese Native / English Business Level

【Nice-to-have skills】
Rich experience in team building, team leadership, strong organizational interpersonal skills.
- Process strong influencing skills and substantial delivery capability.
- Excellent planning, organization and implementation skills.
- Solid ability to work flexibly and on own initiative.

雇用形態

正社員

勤務地

東京都、リモート、ハイブリッド

待遇/福利厚生

保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
　　　※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)

休暇

年次有給休暇、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業